Returns On "Shark Werks" Brand Items
You may return new, unopened "Shark Werks" brand items within 30 days of delivery for a refund minus the shipping costs and processing fees we are charged which are not refunded (typically 4%). We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If an order is cancelled prior to shipping, the processing fee will not be refunded as we cannot recover it once the order is placed.
You should expect to receive your refund within 30-days of your package being delivered to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Due to the cost and time of packaging, materials, and processing orders, any open "Shark Werks" brand product will be subject to a minimum 15% restocking fee, other than incorrect or defective items. If the item is damaged or modified in any way, no refund will be granted.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns On All Other Products
Our standard return policy is 30-days, but exceptions may be made depending on the item and conditions. There will be a minimum 15% restocking fee within this time frame, plus the buyer will pay shipping and import costs to return the item to our shop. If the item is damaged or modified in any way, no refund will be granted. Custom parts such as forged wheels (HRE, Forgeline etc.)., cannot be returned unless defective. Please Contact Us prior to initalizing any returns or let us know ahead of time if you are concerned about the return policy on a specific product.